Why Walgreens Is Struggling: The Cost of Anti-Theft Measures

Retail theft is costing stores billions, but are anti-theft measures driving away customers?

At Walgreens, locked-up everyday items like razors and baby formula have frustrated shoppers. Fewer than 1 in 3 customers take the time to get an employee to unlock these items, and sales are plummeting as a result. Walgreens recently reported a $245 million earnings loss last quarter, raising an important question: Is the solution worse than the problem?

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