Protecting Profits Without Losing Customers: Retail Theft Solutions
In a timely discussion on CBS San Diego, Parag Amin, Managing Attorney of LawPLA, addressed the growing crisis of retail theft and its complex ripple effects on businesses. As retailers like Walgreens report significant losses—including a staggering $245 million earnings drop last quarter—Amin offered valuable insights into the delicate balance businesses must strike between theft prevention and customer satisfaction.
During the news segment, Amin analyzed how anti-theft measures such as locked display cases for everyday items have created unintended consequences, with fewer than one-third of customers willing to wait for employee assistance to access products. Drawing from his extensive experience representing California business owners, Amin discussed legal considerations for retailers implementing security measures while maintaining customer-friendly environments. This interview comes at a critical time as California businesses grapple with the billion-dollar impact of retail theft while searching for sustainable solutions that protect both their inventory and customer relationships.
Watch the full segment to hear Parag Amin’s expert recommendations for Southern California businesses navigating this challenging retail landscape.